Have questions ?

General questions

• What cities and locations do you operate in ?

  Avion Network currently operates in New Delhi.

• How can I review my receipt ?

  We handover the receipt from the merchant to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab.

• What If I want to return something ?

  If you’re dissatisfied with the products delivered, please register a complaint within 24 hours. Our customer support team will get in touch with you to resolve this issue. You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.

• I’m trying to place an order today but it is getting scheduled for the next day. What can I do ?

  Depending on store timings and store capacities, your order may be scheduled for a different day.

• Can I track the status of my order ?

  Yes, you can track the status of your order under the My Orders section.

• Do you charge any amount or taxes over and above the rates shown ?

  No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order for free delivery.

• How long do you take to initiate my refund ?

  For pre-paid/online transactions the refunds will be credited/rolled back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments and 24-48 hours for other wallets