Return Policy

All products sold by AvionNetwork.co.in come with a warranty with the period stated in the listing on the website of AvionNetwork.co.in. The warranty warrants you that the product you receive is in good and working condition to serve its purpose as specified by the manufacturers or us in the listing.

If an item sold by AvionNetwork.co.in is confirmed to be defective, not working or not serving the purpose specified when it is received, it will be treated as DOA (Dead On Arrival). The warranty period for DOA is 15 days from the date the item is delivered to you.

Any products found to be defective within the warranty period specified by AvionNetwork.co.in will be claimable and honoured by AvionNetwork.co.in.

For all products sold by AvionNetwork.co.in that stated AvionNetwork.co.in as the warrantor, fulfilments for the warranty will be either of the following:

• Repair of the defective product to be in working order
• Replacement of the defective product with a new similar item if it is beyond repair or DOA
• Offer of a replacement product which is either a new model or higher value model to replace the defective product that is either EOL or does not have a definite ETA
• Providing a credit refund to the customer's AvionNetwork.co.in account to be used for future transactions. The amount credited will be the amount you paid for the item including postage charges.
• Provide a full refund to the customer. This will only apply when the item is beyond repair, takes an unreasonable time to repair or has become EOL.

For all products sold by AvionNetwork.co.in that stated Manufacturer Warranty, we strongly suggest that you contact the manufacturer first. Their support team is more knowledgeable in diagnosing and resolving the problem than us. Approaching the problem this way will minimise or avoid delay with us acting as a middleman. We are able to provide any contact details such as an email or telephone number for the manufacturer should you need it. We are glad to step in to help out if you require further assistance.

Procedure to Claim:

DOA returns have an approximate processing time of 1-2 weeks once we have received the faulty unit.

We understand the importance of having a good warranty claim procedure so that any faulty or damaged products can be replaced or treated in the most efficient manner. We advise customers to follow our warranty claim procedure as below and not to send us the faulty product until instructed to do so:

- For claims to manufacturer, if a warranty card exists, please follow the instructions on the warranty card to make a warranty claim. The relevant Manufacturer will step in and assist and advise on the procedure to claim this warranty. In situation where no warranty card exists, please check our website’s FAQ for contact details of the relevant Manufacturer. Our recommendation is to first consult the relevant manufacturer for products covered under manufacturer warranty to avoid delays in resolving your warranty. This is because these types of products usually require high level of specialized knowledge and skills to resolve. They have the expertise and ability to service the warranty claims should it arise and going through them for this type of warranty is in fact faster and more efficient. Alternatively, you contact us, providing your order number, date of purchase and detailed description of the problem. Our technical department will get in touch with you upon receiving your claim. Once a claim is accessed and deemed to be valid, we will issue you a RMA (Return Authorisation) number as your reference number to return the product.

- For all DOA claims (including manufacturer’s warranty), please contact us, providing your order number, date of purchase and detailed description of the problem. Our technical department will get in touch with you upon receiving your claim. Once a claim is accessed and deemed to be valid, we will issue you an RMA (Return Authorisation) number as your reference number to return the product.

- For all warranty claims that fall outside the DOA period, but within the warranty period stated to be covered by AvionNetwork.co.in, please contact us, providing your order number, date of purchase and detailed description of the problem. Our technical department will get in touch with you upon receiving your claim. Once a claim is accessed and deemed to be valid, we will issue you a RMA (Return Authorisation) number as your reference number to return the product.

This section applies to Warranty cover by AvionNetwork.co.in as mentioned in the listing. Once your receive an RMA number and have been instructed to return the product to us, you can follow our instructions to send back the item. Please DO NOT send the item back before you receive any RMA number or proper instructions. Doing so will mean you did not follow our warranty claim procedure properly and we are not responsible for the loss of the product during transit or in our warehouse. Within our instructions to return the faulty item, our technical department will advise you of the courier you need to use for sending back the item. The delivery method chosen for return is usually same as the initial courier, although it may be different at times, during which we reserve the right to nominate our return courier used.

The following conditions need to be met when you are returning the faulty product to us:

- You need to make sure the faulty item is securely packed so the returning courier can safely deliver it. It will be good if you still have the original packaging, but in cases where you do not, you need to look for packaging that can offer similar level of protection to pack the item.

- You must include the following information and require out the outside of the packaging before you send the item:

• Your Full Name
• Your Order Number
• Your RMA number given to you for this specific claim.
• Return the faulty product within 14 days from the date of issue of your RMA number.

Customer need to pay for the faulty products to be send back to us except for DOA claim.

If items returned to us are diagnosed to be non-faulty, you will also be charged the delivery fee for sending the item back to you.

Faulty item will not qualify for warranty claims even though they fall within the stated warranty period by distributor, manufacturer or AvionNetwork.co.in if they fall under this group of conditions:

- Physical Damage on the product not caused in the event during transit (DOA) but caused during mishandling, incorrect use of product for its purposes, improper installation of product, by accident, insect or vermin infestation, improper method or failure to maintain service and handle the item with reasonable care.

- The product has been modified using unauthorised methods. Any modifications on the product including physical and software modifications using 3rd party unauthorised software such as 3rd party firmware updates will void the warranty of products.

- The warranty seal or serial number of the item has been tampered.

- The item has been serviced by another party other than AvionNetwork.co.in

Except for above, all sales are final and it is at our discretion whether we accept a return for refund for full or at a partial value.